WHAT IS OUR RETURN POLICY?
We only accept the returns for refund, within 15 days as from the reception of the order.
We simply ask that the following requirements are respected:
- the items have to be in their original packing, with labels and intact hygiene seal in place
- the items must not have been worn, washed or altered in any way
Returns that do not meet above requirements will not be accepted and we will not proceed to refund.
Refunds will be issued excluding the original shipping.
WHAT IS THE COST OF A RETURN?
Postal charges committed for the return are at your expense, we do not cover them and do not pay off them.
In order to proceed to return, send an email to firstname.lastname@example.org saying why you want to return your item and telling us if you wand to proceed to an exchange or want to be refunded.
WHERE DO I SEND MY PACKAGE?
You can now send it to the following adress:
La Rose Rouge
12345 NW 2ND AVE.
NORTH MIAMI FL 33168
WHAT KIND OF SHIPPING CAN I CHOOSE?
You are free to choose the carrier and shipping by yourself, as long as you make sure that the parcel will be delivered at our offices and not at a pick-up relay. In which case your return will not be handled.
We recommend to keep a proof of deposit of parcel supplied by your carrier. In case of absence of this one no refund can be made if there is a loss of parcel.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
Upon receipt of the goods and after confirmation of the good condition, we shall proceed to the refund of the amount charged on the account used to settle the order within 15 days.